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I really like it

Wrong item sent

I received an 18 inch, 1.5 mm necklace, which has been returned. I have a notice of the refund on the way, but I would rather have had the original item.

Dear Jody N.,

Unfortunately, we do not have the chain you ordered in stock. As such, we have refunded the order. You should also have received an email confirmation about the refund. We are looking to restock this item in coming days. I will send an email informing you when that happens. We will honor the original price paid, along with an any discount/promotions we have ongoing at the time.

Sorry for the inconvenience.

Very unsatisfied

Hello,
Thank you for taking the time to leave a review. We apologize that you were unsatisfied with your purchase. Could you please provide more details about your experience so we can better assist you? Our goal is to ensure that all of our customers are happy with their purchase. Please don't hesitate to reach out to us with any concerns or questions. Thank you.

Discount code

The quality is not that great. The screws are not well made, it is not functional for the nose ring and the earrings. I was supposed to get a discount on my order, but it was never given and a full credit card was charged without applying the discount code. I would appreciate it if you review and offer a refund the discount amount.

Hello Shubha J.,

We sincerely apologize for any inconvenience you have experienced with the screw mechanism of your jewelry. We are committed to ensuring your satisfaction and would like to offer you a return for this item, along with a full refund, should there be any defects or manufacturing issues. Regarding the discount code, we previously communicated via email that there was no active promotion at the time of your purchase. However, as a gesture of goodwill, we have issued a $25 credit to your order. Thank you for your understanding and patience. If you have any further questions or need assistance, please feel free to reach out.

PALACE ROYALTY COLLECTION

PALACE ROYALTY COLLECTION

PALACE ROYALTY COLLECTION

PALACE ROYALTY COLLECTION

PALACE ROYALTY COLLECTION

PALACE ROYALTY COLLECTION

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