- 1. How long does it take to receive my order ?
- 2. How is your jewelry packaged for shipping?
- 3. How do I order from your website?
- 4. What are your payment options?
- 5. Do you accept custom design orders?
- 6. Why did you cancel my order?
- 7. Why can't I find an item that was there on the website?
- 8. Who designs your jewelry?
- 9. What is the purity of your gold jewelry? Can I wear them everyday?
- 10. How do I cancel my order?
- 11. I need to change my delivery address. What should I do?
- 12. What happens if my jewelry needs to be repaired?
- 13. What is your returns and exchange policy?
- 14. Why did the price on an item suddenly change?
- 15. Where are you located?
- 16. Do you offer wholesale purchases?
- 17. Do you offer discounts?
- 18. Do you ship outside of the U.S.?
- 19. How does Affirm/Shop Pay Installments work?
How long does it take to receive my order ?
How is your jewelry packaged for shipping?
All Gold Jewelry orders are cleaned and checked for imperfections before being placed in premium jewelry boxes. We wrap the box in bubble wrap and enclose a packing slip with details of the jewelry in the package. Each package is packed with utmost care and includes a quality assurance card verifying the order details. We specially designed and developed the jewelry boxes to not only endure shipping but also to protect your treasured Gold Palace pieces for a long time.
How do I order from your website?
Ordering from the Gold Palace site is easy. Once you've found the item(s) you'd like to purchase, click the "Add to Cart" button found on the product page. The item will be automatically added to your cart. You have the option to Checkout at once or browse the shop further, but rest assured that your item will remain in the Cart. Click on the Shopping Cart at the top right corner once your order is final. Follow the Checkout process to proceed to billing and shipping information, payment, and order completion. Your order is deemed final and confirmed once payment is complete.
What are your payment options?
We accept Visa, Mastercard, American Express, Amazon Pay, and PayPal payments only. We also offer an installment plan for online purchases through our payment partners Affirm and Shop Pay.
Do you accept custom design orders?
No, we do not accept orders to make custom designed jewelry at this time. Please browse our extensive collection of Gold, Sterling Silver, Diamond, and Precious Stone jewelry to find the right piece that speaks to you.
Why did you cancel my order?
We reserve the right to cancel any orders, for any of the reasons given below:
1) If we receive multiple orders for a single item, and the item is sold out or not in stock anymore.
2) If the order information does not meet our valid credit card security guidelines.
3) If there is an error in the pricing of any item during the posting of that item on the website.
Please check back on our website to see when your desired item comes back in stock or sign up for our free newsletter to be first to know about new designs, collections, and other updates.
Why can't I find an item that was there on the website?
The items that are listed on the website are always in stock. We remove the items as soon as they are sold out. If you do not see an item that was previously posted, it is sold out. Once an item is sold, we cannot guarantee that we will be able to restock it on our website. Please browse our website to discover similar or unique designs in the respective category.
Who designs your jewelry?
We work with small-scale, family run jewelry designers from various parts of the world including India, the Middle East, and other parts in Southeast Asia. We collaborate with them on the design but let them take the lead so they can fully showcase their artistry.
What is the purity of your gold jewelry? Can I wear them everyday?
Our specialty is 22 karat gold which contains 91.6 percent pure gold mixed with sturdier metals such as nickel, zinc, and copper. With proper care, 22k gold jewelry can absolutely be worn everyday Our diamond jewelry uses 18 karat gold which is equivalent to 75 percent pure gold plus other alloys. Details about the gold purity are included in the product description of each product. To learn more about our jewelry, please visit our Information page.
How do I cancel my order?
We understand that things come up and you may need to cancel your order. Please let us know you would like to cancel your order BEFORE the order has shipped. We are unable to recall a package that has already been shipped. If that is the case, you are encouraged to return or exchange your item.
I need to change my delivery address. What should I do?
Please email us at email@example.com for shipping and delivery questions. Please note that you may be asked to provide proof of your address for us to confirm the change. This is to ensure your package is delivered securely, and that you are fully aware of your package’s location and intended destination.
What happens if my jewelry needs to be repaired?
We fully stand behind the quality of all our jewelry. We securely pack all our pieces to avoid any damage during shipping. That being so, we do understand that jewelry may break or sustain damage with daily wear. In particular, 22K gold jewelry is very soft and can be extremely delicate. While we are unable to repair the jewelry ourselves, we can recommend the jeweler that we use or help you find a jeweler locally who can accommodate your needs.
What is your returns and exchange policy?
Purchases made on our website can be returned or exchanged within 30 days from the date you received your purchase. Please note that nose pins and nose rings are NOT ALLOWED for returns or exchanges due to sanitary precautions. Visit our Returns and Exchange page for more information.
Why did the price on an item suddenly change?
Gold Palace reserves the right to update its product pricing. Most of the time, prices are updated because of a change in a design's metal or precious stone inclusion. For example, an earring may weigh 1.0 gram, gets sold out, then restocks at 0.8 grams. We reduce or increase the price accordingly to give our customers a fair price based on the material used.
Where are you located?
We no longer have a physical store. Gold Palace jewelry is exclusively available on www.goldpalace.com and GoldPalaceUS on Etsy. For your protection, please do not make purchases on any other platform or with any person claiming to be affiliated with our brand.
Do you offer wholesale purchases?
All Gold Palace pieces are exclusive to our brand. We do not sell wholesale or offer discounts on bulk purchases. All posted prices are final.
Do you offer discounts?
Yes. We have limited time offers so customers like you can maximize savings while enjoying premium jewelry. Find active coupon codes, discounts, and promos on our Deals page.
Do you ship outside of the U.S.?
We can arrange for international shipping. Please get in touch with firstname.lastname@example.org for a quote on international shipping rates.
For more information, please visit our International Shipping page.
How does Affirm/Shop Pay Installments work?
Affirm/Shop Pay Installments are great "Buy Now, Pay Later" options for customers who would like to take financing to make their purchase. Each offer the ability to apply for financing with an instant response, and during the application process you will be able to view their lending terms.
For those considering finance options, please review the below disclosures from Affirm and Shop Pay Installments:
Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.