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Customers may return or exchange a product purchased from our website within 15 days of receiving the order unless item is marked as final sale. health and safety precaution nose pins rings are NOT ALLOWED to be exchanged returned once purchased.
All international orders are final and non-returnable. International customers are responsible for all customs charges.
Send us an email with your return/exchange request at sales@goldpalace.com. A sales representative will provide a pre-paid return label. The cost of the return label will be deducted from the customer’s return.
All returned orders must be shipped back to our warehouse within 15 days of receiving the order.
We are not responsible for orders returned to sender for any reason. If orders are returned to sender, we can reship the package, however there will be a reshipment fee. We ship orders to the address customer inputs at checkout. If this address is incorrect, or unable to be delivered we are not responsible. We are not able to change shipping information once an order is shipped.
If the customer prefers a refund of the order rather than exchanging for another item, a 15% restocking fee will be applied to the total refunded amount.
Once we receive your return and verify the item(s) are in good condition, we will issue you a refund for your order (-15% restocking fee and return shipping costs) to your original method of payment.
If you wish to exchange for another item, the 15% restocking fee is waived. If you wish to exchange, you may go ahead and order your exchange on our website now.
If an exchange order is not made by the time we receive your item, we will have to process the return with the restocking fee. Once we receive your return and verify your exchange purchase, we will issue you a full refund minus the cost of the return label. Please allow 5--7 business days from when the item is delivered for your returned order to be processed.
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order
Beautiful chain, exactly as pictured. Speedy shipping and excellent customer service, as always.
I have several gold chains. They pale in comparison to the one I purchased at Gold Palace. I love it.
good price will order again
I think they were very extra small I was expecting a little bigger in size . ..but it's ok, thanks
Hi Deepenti,
Thank you for your feedback on our 22k Yellow Gold Cubic Zirconia Extra Small Stud Earrings. We apologize if the size was not what you were expecting. We do offer exchanges at no additional cost, so if you would like to exchange them for a larger size, please let us know. We want you to be completely satisfied with your purchase. Thank you for shopping with us!
Best,
Customer Service Team